Job title: Community Connections Area Coordinator
Hours: 37hrs per week
Holidays: 25 days (pro rata)
Education & Training: The post holder will be expected to attend and complete Mary Frances Trust induction programme and undertake on-going training.
This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.
The person we are looking for will be required to meet all relevant requirements of our Community Connections contract.
Specifically, we are looking for a very motivated and able Community Connections Coordinator, who will appreciate the exciting opportunity of working with a variety of clients with mental health problems helping them develop their potential.
The Area Coordinator will be required to coordinate and lead on some groups and liaise with other Community Connections staff regarding the provision of activities within the designated geographical area and carry out one to one advice and support sessions for people residing in Surrey.
MFT delivers its programmes using both face to face work and virtual platforms.
- As part of a staff team, to engage with clients using services provided by MFT.
- To work with staff, clients, and volunteers to maintain a safe, respectful, and pleasant environment for everyone using the service.
- To support and encourage clients to participate in mainstream activities in the community (such as education, sports, leisure, faith, employment)
- To work with people using their service to identify their aspirations and needs by using the recovery star outcomes monitoring tool, both at first contact with the service and at regular intervals to work with the person to achieve their identified goals.
- To support the other members of the Community Connections team in planning and delivering the courses, groups and activities that take place face to face or on the virtual programme.
- To maintain contact with those using the service via differing methods, for welfare checks, follow up appointments and one-to-one emotional support as required.
- To work and actively implement all operational policies and procedures, including risk assessments.
- To become familiar with relevant aspects of the day-to-day operations of MFT (including resources and equipment).
- To remain faithful to, and to practise, the highest possible degree of user involvement,
- To be accountable to the Programme Manager for all activities undertaken as part of the MFT programme, in particular through supervision and agreed objectives.
- To represent, when required, MFT at a variety of fora, including those responsible for the planning and delivery of mental health services.
- To maintain the highest professional standards
- To maintain appropriate, professional boundaries with clients, complying with MFT policies and procedures
- To always act in the best interest of the organisation, our clients, Management Board, and associates.
Responsibilities of the Community Connections Area Coordinator (specific for the role)
- To coordinate groups, courses and activities and work with the programme manager to produce a quality service.
- To work with the wider Community Connections team and Co-production groups to develop a vibrant programme of activities, groups, and courses for people using MFT.
- To accept and process initial referrals and implement individual monitoring tools (Recovery Star)
- To establish and maintain a strong and positive rapport with clients of the MFT and to assist them with achieving their own goals.
- To be able to assess risk on a daily basis and react accordingly.
- To motivate people attending groups, activities, and one-to-one sessions.
- To promote “if you don’t do it, it doesn’t happen” attitude.
- To help people adapt to change within mental health services.
- To support and provide assistance with any relevant initiatives undertaken by the people using the service.
- To manage and work with volunteers and support staff helping out with groups and activities.
- To work with the team of professionals and communicate well with colleagues working from different locations.
- To conduct ongoing evaluation of the programmes and services and implement improvements, as necessary.
- To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations.
- To keep up to date with all the opportunities available for our clients
- To monitor and evaluate activities and provide data for our funders and trustees.
- To maintain databases and undertake any other administrative duties.
This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.
Skills, Knowledge, Experience and Qualifications Required
- Commitment to undertake continuing professional development.
- Experience of working directly with vulnerable adults (preferably with mental ill-health)
- Experience of working within the health & social care sector
- The post-holder must at all times work to the values and principles of Mary Frances Trust including demonstrating their commitment to the recovery model through their working practice and follow the policies and procedures of the organisation.
- A demonstrable understanding of the needs of vulnerable groups.
- Knowledge of voluntary sector and volunteering issues Knowledge of Mental Health sector and relating issues Highly developed communication skills (oral and written).
- Ability to work on own initiative as well as part of the team.
- Excellent organisational skills and ‘can-do’ attitude.
- Ability to prioritise work effectively.
- Ability to keep accurate records and collate data.
- IT literate in MS Office, Excel, Virtual Platforms, Social Media, and Networks Ability to build and sustain strong working relationships with volunteers, clients, and external agencies.
- A driving licence is desirable, however candidates without a driving licence will be invited to demonstrate how they could fulfil the requirements of the role without one.
- Excellent leadership skills.
- Understanding of Equality & Diversity issues.
- Proactive attitude
- Willing to learn new skills.
- Competencies in dealing with complex situations
- Occasional evening and weekend work will be required, with time off in lieu available.
Mary Frances Trust (MFT) is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
We offer a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed).
Our services are free of charge, with no waiting list and no time limit (you can use us for as long as you need and register again at any point).
To see all of our services, please visit the How We Help section of our website.
We believe anyone experiencing any kind of mental or emotional health issues should feel unafraid to ask for help, receive appropriate support for as long as they need, and be inspired to develop the skills that will help them to restore and maintain their own wellbeing, and lead a fulfilling life.
Our mission is to:
Work alongside people experiencing any kind of emotional or mental health issues for as long as they need, and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing
Involve people with lived experience of mental health issues at every level of the organisation so together we can design, deliver, monitor and review our services and ensure they respond to their changing needs
Consistently challenge stigma attached to mental illness and raise awareness of the importance of looking after your mental wellbeing.
Lead and co-ordinate the development and delivery of first-class, voluntary mental health services in Surrey
Maintain sufficient funding streams to be able to provide person-centred services to people experiencing any kind of emotional or mental health issues.
We are committed to following Safer Recruitment practices to ensure the safeguarding of the whole community we serve, from members of the public and clients using our services, to our staff, volunteers, partners and external facilitators. All successful candidates will be required to undertake enhanced Disclosure and Barring Service (DBS) checks as well as reference checks before being officially offered the post. Please note that a criminal record is not an automatic exclusion and will be judged on a case-by-case basis.
New staff members will be subject to a six-month probationary period and all staff members will receive regular Safeguarding training throughout the duration of their employment.
Equality, Diversity and Inclusion
We believe in a fair, equal, diverse and inclusive society. As an organisation, we believe we are stronger and richer when we bring together different experiences and perspectives to better serve our clients and local community. We are committed to creating a workforce that is diverse, inclusive of all, representative of the community we serve, promotes positivity, and instils a can-do attitude in everyone, no matter their background or characteristics at every level of our organisation from our staff and volunteers, all the way to our Trustees and Patrons. We strongly encourage applications from members of every community and actively seek to hire people with lived experience of mental health issues.
How to apply
To apply for this role, please fill in our Online Application Form (button below) where you’ll be able to upload your CV and covering letter (in which you’ll explain how you feel your experience is suitable for the role). Thank you!
If you are encountering any difficulties applying for the position, please email Christine, our Programme Manager, at email@example.com