Ever wanted to be part of something NEW, something EXCITING, something really WORTHWHILE, that will CHANGE LIVES?
We’re looking for a highly motivated individual with experience and knowledge of working with people to achieve goals and who can work independently but also part of a larger team. You should be passionate and committed to supporting people in their recovery journey with a minimum of 2 years previous experience.
Job title: In-Reach Worker
Location: Mental Health Wards Across Surrey
Hours: 37h per week
Salary: £29,417 per annum
Term: 12 Month Fixed Contract
Holiday: 25 days
Closing Date for applications: 18 November 2023
Interviews: We will be conducting interviews as suitable applicants are received.
This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.
In-Reach is presently an initial 12 month project, hoping to be extended dependent on funding, delivered in collaboration with Surrey and Borders Partnership NHS Foundation Trust. The In-Reach Worker will work intensively with a caseload of individuals at the point of discharge from mental health wards and continue to support them beyond discharge for up to 3 weeks. The In-Reach Worker will work with individuals, families, carers, and health professionals to develop wrap-around support plans to enable better integration into community services and reduce re-admission rates. The role will involve working as part of a small team and linking in with ward staff, home treatment teams, community mental health recovery teams and care coordinators.
- To liaise with ward staff to identify patients requiring support on discharge
- To work with patients, their families, and carer(s), clinical staff, and other stakeholders for up to 2 weeks prior to discharge and after discharge where appropriate to create a person-centred programme of support for up to three weeks
- To provide pastoral support to patients alongside practical support upon discharge i.e., travel, home preparation, food, heating on, and provisions in place
- To build relationships with caseload of patients to understand and support with any barriers to attending appointments
- To build and maintain relationships with key hospital personnel
- To attend MDT and supervision meetings
- To link in with Community Connections
- To complete and update risk assessments associated with lone working
- To ensure GDPR and risk management compliance
- To report safeguarding incidents appropriately: in a timely manner with accurate incident reporting
- To make onward referrals and/or provide information and advice about what support is available locally
- To encourage and support people to access external agencies if needed
- To appropriately support those who cannot get to appointments for valid reasons
- To record and report, as agreed, any KPI’s including recovery stars as a measure of patient progress and any information required for funders/trustees
- To update systems with information relating to patients on caseload
- To work collaboratively with Care Coordinator/GP around any arising issues with patients
- To explain and encourage attendance at appropriate activities within the Community Connections service
- To arrange review appointments over 3-week period post discharge, to review, revise and update the support plan and client database (HALO, RF Connect)
- To ensure the workspace is kept clean in line with organisational Covid risk assessments
- To work with the team of professionals and communicate well with colleagues working from different locations
- To keep up to date with all the opportunities available for our clients
- To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations
- To conduct ongoing evaluation of the programmes and services and implement improvements as necessary
- To maintain databases and undertake any other administrative duties.
This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties to fulfil the objectives of the charity.
Skills, Knowledge, Experience and Qualifications Required
Knowledge and Skills
- Ability to work collaboratively within a multidisciplinary team (statutory and voluntary)
- An understanding of confidentiality, consent, information sharing, including GDPR
- An understanding of Safeguarding policy and practice
- Good communication and written skills and a commitment to accurate and confidential record keeping
- Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries
- Ability to work to all the policies, procedures, and standards of the service and joint working arrangements with statutory and voluntary sector partners
- Extensive knowledge and understanding of mental health issues
- Knowledge and skills of engagement, motivational, and behaviour change approaches
- Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
- Ability to use supervision effectively
- A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner
- Ability to manage any challenging behaviour from clients
- Ability to self-manage a caseload.
- Proficient in Microsoft Word, use of email, Outlook, and basic excel skills
- Ability to enter and manipulate data on a database as required by the Service and Commissioners to include monitoring and reports
- Ability to work from home that maintains confidentiality and professionalism when and if required using Teams/Zoom and other virtual platforms.
- Ability to travel and work flexibly across Surrey where required.
Qualifications and Experience
- A diploma or degree in appropriate subject i.e. counselling, psychology, social work, probation, mental health, Health and Social Care (level 3).
- A minimum of 2 years community experience of mental health, wellbeing, behaviour change work with adults.
Mary Frances Trust (MFT) is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
We offer a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed).
Our services are free of charge, with no waiting list and no time limit (you can use us for as long as you need and register again at any point).
To see all of our services, please visit the How We Help section of our website.
We believe anyone experiencing any kind of mental or emotional health issues should feel unafraid to ask for help, receive appropriate support for as long as they need, and be inspired to develop the skills that will help them to restore and maintain their own wellbeing, and lead a fulfilling life.
Our mission is to:
- Work alongside people experiencing any kind of emotional or mental health issues for as long as they need and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing
- Involve people with lived experience of mental health issues at every level of the organisation so together we can design, deliver, monitor and review our services and ensure they respond to their changing needs
- Consistently challenge stigma attached to mental illness and raise awareness of the importance of looking after your mental wellbeing
- Lead and co-ordinate the development and delivery of first-class, voluntary mental health services in Surrey
- Maintain sufficient funding streams to be able to provide person-centred services to people experiencing any kind of emotional or mental health issues.
We are committed to following Safer Recruitment practices to ensure the safeguarding of the whole community we serve, from members of the public and clients using our services, to our staff, volunteers, partners and external facilitators. All successful candidates will be required to undertake enhanced Disclosure and Barring Service (DBS) checks as well as reference checks before being officially offered the post. Please note that a criminal record is not an automatic exclusion and will be judged on a case-by-case basis.
New staff members will be subject to a six-month probationary period and all staff members will receive regular Safeguarding training throughout the duration of their employment.
Equality, Diversity and Inclusion
We believe in a fair, equal, diverse and inclusive society. As an organisation, we believe we are stronger and richer when we bring together different experiences and perspectives to better serve our clients and local community. We are committed to creating a workforce that is diverse, inclusive of all, representative of the community we serve, promotes positivity, and instils a can-do attitude in everyone, no matter their background or characteristics at every level of our organisation from our staff and volunteers, all the way to our Trustees and Patrons. We strongly encourage applications from members of every community and actively seek to hire people with lived experience of mental health issues.
How to apply
To apply for this role, please fill in our Online Application Form (button below) where you’ll be able to upload your CV and covering letter (in which you’ll explain how you feel your experience is suitable for the role). Thank you!
If you are encountering any difficulties applying for the position, please email Emma our Administration and Communications Assistant, at: firstname.lastname@example.org.