Lived Experience Practitioner – GPimhs

My job makes lives better by utilising my lived experience of mental illness or of caring for somebody who has mental health problems, in a Peer Support role to contribute to the care and recovery of people using GPimhs (General Practice integrated Mental Health Service) and MHICS (Mental Health Integrated Community Services), and helping to ensure an accessible, non-stigmatising localised service.

Job Summary

Job title: Lived Experience Practitioner

Service: GPimhs (General Practice integrated Mental Health Service)

Location: Leatherhead

Hours: 21hrs per week

Salary: £16,068

Holidays: 25 days (pro rata)

Term: Fixed Term Contract until Oct 2024.

This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period

Closing Date for Applications: Sunday 12 November

Interview Date: Wednesday 15th November.

Job Overview

GPimhs / MHICS is an emotional and wellbeing service that supports adults aged over 18 in  primary care who are experiencing a range of mental health difficulties. Patients are offered extended consultation times, quick and easy access to practical advice and tailored support for their mental health needs from a multidisciplinary team.

Through sharing wisdom from their own experiences, the Lived Experience Practitioner will inspire hope and belief that recovery is possible in others. As an integral and highly valued member of the team, the Lived Experience Practitioner will provide formalised peer support and practical assistance to people using the service in order for them to regain control over their lives and their own unique recovery journey. In particular, the Lived Experience Practitioner will support the smooth transition of people using the service to other Mental Health services, by helping them to complete recovery and crisis plans for example. Within a relationship of mutuality and information sharing, they will promote choice, self-determination and opportunities for the fulfilment of socially valued roles and connection to local communities.

Suitable for someone who is kind, caring and supportive with good interpersonal and communication skills and who is keen to provide the highest quality experience for people using GPimhs / MHICS.

Key Responsibilities

• Work alongside an agreed number of people using the GPimhs / MHICS service on a 1:1 and / or group basis, in person and / or virtually, from a lived experience perspective
• Work as part of a multidisciplinary team
• Deliver peer support interventions as agreed within the multidisciplinary team, and within a peer relationship
• Use personal, experiential knowledge and to share lived experience when appropriate to benefit others
• Assist others to create their own recovery and crisis plans, particularly people who are transitioning from the service to another Mental Health service (e.g. SABP Community Mental Health Recovery Service)
• Establish supportive and respectful relationships with people using the service
• Help people identify their own recovery goals
• Support people using the service to identify and overcome fears within a relationship of empathy and trust
• Share ideas about ways of achieving Recovery goals, drawing on personal experiences and a range of coping, self-help and self-management techniques
• Model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness
• Sign-post to various resources, opportunities and activities within the organisation and in communities to promote choice and informed decision making
• Accompany people who use the service to appointments / meetings / activities of their choice and performing a range of practical tasks, aligned to recovery goals
• Assist in risk assessments with multi-disciplinary staff, highlighting any changes in service users presentation relevant to their safety and feedback accordingly
• Support the service in promoting a recovery orientated environment by identifying recovery-focused activities and imparting information and education as required
• Act as a recovery champion within the service, and as an ambassador of recovery for the organisation with external agencies and partner organisations
• Be actively involved in the continued development of and in the ongoing evaluation of the Lived Experience role
• Undertake any other duties which may reasonably be regarded as within the nature of the duties and responsibilities / grade of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms
• Attend and complete an agreed induction programme and a peer support worker training programme, if not already completed
• Identify personal developmental needs in conjunction with Line Manager and supervision, undertaking further training as necessary
• Participate in mandatory training as required
• Participate in regular supervision
• Maintain a working knowledge of current trends in mental health, recovery and peer support by reading books, journals and accessing peer support networks
• Work in accordance with the organisations’ Policies, Procedures and values

Skills, Knowledge, Experience and Qualifications Required

• Lived experience of mental illness or of caring for somebody who has mental health problems
• Experience accessing primary and / or secondary mental health services
• Paid or unpaid experience of working in a lived experience role
• Numeracy and Literacy at a Key Stage 3 level or equivalent
• Driving license suitable for driving in the United Kingdom
• Computer literate in Microsoft office, and willingness to use the organisations’ IT systems
• Experience of recovering a meaningful life
• Experience of being in a supportive and enabling role
• Ability to share personal story of recovery in a professional manner
• Ability to assist people to develop recovery and crisis plans
• Ability and willingness to reflect on work practice and be open to constructive feedback
• Ability to work in an enabling and creative way
• Willingness to support people with a range of needs to meet their recovery goals
• Ability to manage stress, and to plan and prioritise own workload and activities
• Ability to carry out practical tasks
• Ability to maintain a healthy home / work life balance
• High level of self-awareness – ability to critically appraise own performance
• Critical thinker
• Understanding and knowledge of recovery; of the issues and concerns of mental health service users ; and of the impact of stigma and discrimination
• Understanding and knowledge of trauma informed care, and ability to use trauma informed care principles to benefit yourself and others
• Knowledge and commitment to service users rights
• Excellent written, verbal and non-verbal communication skills
• Ability to communicate effectively with a range of service users, carers, professionals and agencies
• Receiving highly complex and sensitive information. Persuasive and reassurance skills required
• Ability to develop and maintain sound working relationships with all members of the multidisciplinary teams
• To be aware of professional roles within the therapeutic relationship
• Professional in appearance and behaviour
• Able to manage conflict and to help others to do so
• Good team working skills

Experience and Qualifications Desired

• Peer support worker training, e.g. ImROC Peer Support Training course
• NVQ Level 3 Diploma in Health & Social Care or equivalent level of knowledge, training and experience

About Us

Mary Frances Trust (MFT) is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

We offer a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed).

Our services are free of charge, with no waiting list and no time limit (you can use us for as long as you need and register again at any point).

To see all of our services, please visit the How We Help section of our website.

Our Vision

We believe anyone experiencing any kind of mental or emotional health issues should feel unafraid to ask for help, receive appropriate support for as long as they need, and be inspired to develop the skills that will help them to restore and maintain their own wellbeing, and lead a fulfilling life.

Our Mission

Our mission is to:

• Work alongside people experiencing any kind of emotional or mental health issues for as long as they need, and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing
• Involve people with lived experience of mental health issues at every level of the organisation so together we can design, deliver, monitor and review our services and ensure they respond to their changing needs
• Consistently challenge stigma attached to mental illness and raise awareness of the importance of looking after your mental wellbeing.
• Lead and co-ordinate the development and delivery of first-class, voluntary mental health services in Surrey
• Maintain sufficient funding streams to be able to provide person-centred services to people experiencing any kind of emotional or mental health issues.

Safer Recruitment

We are committed to following Safer Recruitment practices to ensure the safeguarding of the whole community we serve, from members of the public and clients using our services, to our staff, volunteers, partners and external facilitators. All successful candidates will be required to undertake enhanced Disclosure and Barring Service (DBS) checks as well as reference checks before being officially offered the post. Please note that a criminal record is not an automatic exclusion and will be judged on a case-by-case basis.

New staff members will be subject to a six-month probationary period and all staff members will receive regular Safeguarding training throughout the duration of their employment.

Equality, Diversity and Inclusion

We believe in a fair, equal, diverse and inclusive society. As an organisation, we believe we are stronger and richer when we bring together different experiences and perspectives to better serve our clients and local community. We are committed to creating a workforce that is diverse, inclusive of all, representative of the community we serve, promotes positivity, and instils a can-do attitude in everyone, no matter their background or characteristics at every level of our organisation from our staff and volunteers, all the way to our Trustees and Patrons. We strongly encourage applications from members of every community and actively seek to hire people with lived experience of mental health issues.

How to apply

To apply for this role, please fill in our Online Application Form (button below) where you’ll be able to upload your CV and covering letter (in which you’ll explain how you feel your experience is suitable for the role). Thank you!

If you are encountering any difficulties applying for the position, please email Emma our Administration and Communications Assistant, at: emmal@maryfrancestrust.org.uk.

Apply now

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