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Recovery and Connect Worker
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We are looking for highly motivated individuals with experience and knowledge of working with people to achieve goals and who can work independently but also part of a larger team. You should be passionate and committed to supporting people in their recovery journey with a minimum of two years previous experience.
Job Summary
Job title: Recovery and Connect Worker
Service: Recovery and Connect
Location: Initially Elmbridge and then moving to either Epsom or Mole Valley
Hours: 37h per week
Salary: £28,560 (Per Annum)
Term: 12-month Fixed Term Contract (Maybe extended depending on funding)
Holidays: 25 days per year
This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period
Closing Date for Applications: Sunday 21 August
Interview Date: Thursday 25 August
Job Overview
Recovery and Connect is a pilot project delivered in partnership with Surrey and Borders Partnership NHS Foundation Trust (SABP). The Recovery and Connect Worker will work intensively with a caseload of individuals who have a pre-existing mental health concern or one that has been created/exacerbated by COVID-19 and support to access ongoing community services. The role will involve working as part of a team liaising with Community Mental Health Recovery Services.
Key Responsibilities
- To build and maintain relationships with key stakeholders
- To work specifically with Community Mental Health Recovery Services (CMHRS) to identify client caseload
- To work with a caseload of clients, their families, and carer(s), clinical staff, and other stakeholders to create a holistic support plan around the individual, guided by the individuals needs using motivational interviewing as a framework
- To work with clients as the lead professional involved in their care bridging them to other services and opportunities
- To provide pastoral support to clients
- To build relationships with caseload of clients to understand and support with any barriers to accessing onward support or appointments
- To build and maintain relationships with key stakeholders, i.e. partner organisations supporting individuals with accessing tech and/or employment services
- To arrange and attend Multi-Disciplinary Teams (MDT) and supervision meetings
- To ensure service is linked in with Community Connections team
- To lead on compliance and risk management for the team
- To complete and update risk assessments associated with lone working
- To make onward referrals and/or provide information and advice about what support is available locally
- To encourage and support people to access external agencies if needed
- To provide technology/facilities support or bridge with organisations that are providing to aid with clients search for employment and connection, courses through Recovery College, employment offers through Richmond Fellowship.
- To appropriately support those who cannot get to appointments for valid reasons
- To record and report, as agreed, any KPIs including recovery stars as a measure of client’s progress and any information required for funders/Trustees
- To provide quarterly reports and compliance around this service
- To update systems with information relating to clients on caseload
- To work collaboratively with Care Coordinator/GP around any arising issues with clients
- To explain and encourage attendance at appropriate activities within the Community Connections service
- To arrange review appointments over three-month period to review, revise and update the support plan
- To ensure the workspace is kept clean in line with organisational Covid risk assessments
- To work with the team of professionals and communicate well with colleagues working from different locations
- To keep up to date with all the opportunities available for our clients
- To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations
- To conduct ongoing evaluation of the programmes and services and implement improvements as necessary
- To maintain databases and undertake any other administrative duties
This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties to fulfil the objectives of the charity.
Skills, Knowledge, Experience and Qualifications Required
Knowledge and skills
- Ability to work collaboratively within a multidisciplinary team (statutory and voluntary)
- An understanding of confidentiality, consent, information sharing, including GDPR.
- An understanding of Safeguarding policy and practice.
- Good communication and written skills and a commitment to accurate and confidential record keeping.
- Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries.
- Ability to work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners.
- Extensive knowledge and understanding of mental health issues.
- Knowledge and skills of engagement, motivational, and behaviour change approaches.
- Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community.
- Ability to use supervision effectively.
- A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner.
- Ability to manage any challenging behaviour from clients.
- Ability to self-manage a caseload.
Information Technology
- Proficient in Microsoft Word, use of email, Outlook, and basic excel skills.
- Ability to enter and manipulate data on a database as required by the Service and Commissioners to include monitoring and reports.
- Ability to work from home that maintains confidentiality and professionalism when and if required using Teams/Zoom and other virtual platforms.
General
Ability to travel and work flexibly across Surrey where required.
Qualifications and Experience
Desirable:
A diploma or degree in appropriate subject i.e. counselling, psychology, social work, probation, mental health, Health and Social Care (level 3)
Essential:
A minimum of two years community experience of mental health, wellbeing, behaviour change work with adults.
About Us
Mary Frances Trust (MFT) is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
We offer a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed).
Our services are free of charge, with no waiting list and no time limit (you can use us for as long as you need and register again at any point).
To see all of our services, please visit the How We Help section of our website.
Our Vision
We believe anyone experiencing any kind of mental or emotional health issues should feel unafraid to ask for help, receive appropriate support for as long as they need, and be inspired to develop the skills that will help them to restore and maintain their own wellbeing, and lead a fulfilling life.
Our Mission
Our mission is to:
- Work alongside people experiencing any kind of emotional or mental health issues for as long as they need, and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing.
- Involve people with lived experience of mental health issues at every level of the organisation so together we can design, deliver, monitor and review our services and ensure they respond to their changing needs.
- Consistently challenge stigma attached to mental illness and raise awareness of the importance of looking after your mental wellbeing.
- Lead and co-ordinate the development and delivery of first-class, voluntary mental health services in Surrey.
- Maintain sufficient funding streams to be able to provide person-centred services to people experiencing any kind of emotional or mental health issues.
Safer Recruitment
We’re committed to following Safer Recruitment practices to ensure the safeguarding of the whole community we serve, from members of the public and clients using our services, to our staff, volunteers, partners and external facilitators. All successful candidates will be required to undertake enhanced Disclosure and Barring Service (DBS) checks as well as reference checks before being officially offered the post. Please note that a criminal record is not an automatic exclusion and will be judged on a case-by-case basis.
New staff members will be subject to a six-month probationary period and all staff members will receive regular Safeguarding training throughout the duration of their employment.
Equality, Diversity and Inclusion
We believe in a fair, equal, diverse and inclusive society. As an organisation, we believe we are stronger and richer when we bring together different experiences and perspectives to better serve our clients and local community. We are committed to creating a workforce that is diverse, inclusive of all, representative of the community we serve, promotes positivity, and instils a can-do attitude in everyone, no matter their background or characteristics at every level of our organisation from our staff and volunteers, all the way to our Trustees and Patrons. We strongly encourage applications from members of every community and actively seek to hire people with lived experience of mental health issues.
How to apply
To apply for this role, click on the Apply Now link below and fill in our Online Application Form. Thank you!
If you are having difficulties accessing our Online Application Form, please email Emma, our Administration and Communications Assistant, at emma@maryfrancestrust.org.uk who will send you a Word version for you to email back to glyn.marchant@maryfrancestrust.org.uk
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