We’re looking for highly motivated and skilled individuals to manage our Secondary Care services. You should have proven management experience within the field of Mental Health and be committed and passionate about supporting people in their recovery journey.
Job title: Secondary Care Manager
Service: Recovery and Connect/In Reach
Location: Leatherhead and various locations in Surrey, Home-Working
Hours: 37h per week
Holidays: 25 days per year
Salary: £30,000 per annum
Closing Date for Applications: Sunday 28 August
Interview Date: Friday 2 September
This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.
As the Secondary Care Manager, you will oversee all aspects of delivery of Recovery and Connect, and In Reach to ensure that business, contract, and service needs are being met. You will lead and motivate a team of individuals to deliver quality and impactful interventions: resolving and responding to any issues and implementing any necessary changes.
You will assist in managing key stakeholder relationships, have management responsibilities over the contracts attached to your services, work closely with the Service Manager, and other members of the senior management team and support your manager and project managers. You will also work closely with our partners.
Management of Identified Services
- To oversee all aspects of the service to ensure a safe, welcoming, and effective provision for all staff, volunteers, clients, and partners.
- To ensure high quality risk assessments are being carried out and updated for all aspects of service delivery, i.e. client risk assessments and service risk assessments.
- To ensure adequate levels of staff cover and appropriate response to issues and incidents.
- To ensure that the service provided meets all regulatory, legislative, and contractual requirements.
- To attend and represent the service at all required meetings and activities.
- To have overall responsibility for data management in the service, working collaboratively to ensure integrity, accurate and timely reporting.
To provide management supervision to staff team.
- To work with the Service Manager to ensure the services operates within budget, making best possible use of resources.
- To manage and monitor the budget.
- To participate in financial forecasting where necessary and address variances in the budget when they arise.
- To supply required information for any competitive tendering process.
- To monitor and ensure compliance with contractual responsibilities.
- To have overall responsibility for key performance indicators related to the contract at service level.
- To support any competitive tendering processes.
Review monitoring and evaluation
- To maintain strong administrative systems to record outcomes and key performance indicators.
- To lead on all aspects of periodic returns related to service delivery.
- To ensure quality assurance in all aspects of service delivery, i.e. caseload, assessments.
Staff and Volunteer Management
- To work with the Service Manager on recruitment and to induct, appraise and develop all operational staff and volunteers.
- To support, coach and evaluate the practice of staff on a regular basis through supervision.
- To participate in reflective practice with staff team.
- To have overall responsibility of resources within the service, working across departments to ensure service needs are met.
- To ensure Health and Safety policies are being followed in all places of work involved in service delivery.
- To ensure lone working and other company policies around safety are adhered to.
- To represent the service at variety of networking and stakeholder engagement opportunities.
- To work closely with the Head of Operations and Service Manager around service development.
- To initiate and develop relationships with statutory and non-statutory organisations for a more integrated service.
- To have a good knowledge of, and to ensure compliance with safeguarding legislation and procedure.
- To respond to and provide support to any safeguarding issues in the service.
- To work closely with the Service Manager/Head of Operations and Safeguarding Lead to ensure all safeguarding incidents are reported and responded to in a timely and accurate manner.
- To address any training and development needs around safeguarding issues.
Other duties and responsibilities
To work collaboratively with other departments.
This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties to fulfil the objectives of the charity.
Skills, Knowledge, Experience and Qualifications Required
Qualifications and Experience
- Degree, Diploma, or relevant qualification for the role.
- A minimum of three years working in mental health, wellbeing, behaviour change work with adults
- Experience of managing a complex service which involves multiple partners
- Experience of managing services with vulnerable people
- Experience of managing incidents, risk and/or safeguarding
- Experience of managing staff and volunteers effectively
Knowledge and Skills
- Ability to work collaboratively within a multidisciplinary team (statutory and voluntary)
- An understanding of confidentiality, consent, information sharing, including GDPR
- An understanding of Safeguarding policy and practice
- Good communication and written skills, and a commitment to accurate and confidential record keeping
- Ability to interact effectively with clients, colleagues and other professionals whilst retaining clear boundaries
- Ability to work to all the policies, procedures, and standards of the service and joint working arrangements with statutory and voluntary sector partners
- Extensive knowledge and understanding of mental health issues
- Knowledge and skills of engagement, motivational, and behaviour change approaches
- Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
- Ability to use supervision effectively
- A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner
- Ability to manage any challenging behaviour from clients
- Proficient in Microsoft Word, use of email, Outlook, Excel, and PowerPoint
- Ability to enter and manipulate data on a database as required by the Service and Commissioners to include monitoring and reports
Ability to travel across various locations in Surrey and work flexibly.
Mary Frances Trust (MFT) is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
We offer a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed).
Our services are free of charge, with no waiting list and no time limit (you can use us for as long as you need and register again at any point).
To see all of our services, please visit the How We Help section of our website.
We believe anyone experiencing any kind of mental or emotional health issues should feel unafraid to ask for help, receive appropriate support for as long as they need, and be inspired to develop the skills that will help them to restore and maintain their own wellbeing, and lead a fulfilling life.
Our mission is to:
- Work alongside people experiencing any kind of emotional or mental health issues for as long as they need and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing.
- Involve people with lived experience of mental health issues at every level of the organisation so together we can design, deliver, monitor and review our services and ensure they respond to their changing needs.
- Consistently challenge stigma attached to mental illness and raise awareness of the importance of looking after your mental wellbeing.
- Lead and co-ordinate the development and delivery of first-class, voluntary mental health services in Surrey.
- Maintain sufficient funding streams to be able to provide person-centred services to people experiencing any kind of emotional or mental health issues.
We’re committed to following Safer Recruitment practices to ensure the safeguarding of the whole community we serve, from members of the public and clients using our services, to our staff, volunteers, partners and external facilitators. All successful candidates will be required to undertake enhanced Disclosure and Barring Service (DBS) checks as well as reference checks before being officially offered the post. Please note that a criminal record is not an automatic exclusion and will be judged on a case-by-case basis.
New staff members will be subject to a six-month probationary period and all staff members will receive regular Safeguarding training throughout the duration of their employment.
Equality, Diversity and Inclusion
We believe in a fair, equal, diverse and inclusive society. As an organisation, we believe we are stronger and richer when we bring together different experiences and perspectives to better serve our clients and local community. We are committed to creating a workforce that is diverse, inclusive of all, representative of the community we serve, promotes positivity, and instils a can-do attitude in everyone, no matter their background or characteristics at every level of our organisation from our staff and volunteers, all the way to our Trustees and Patrons. We strongly encourage applications from members of every community and actively seek to hire people with lived experience of mental health issues.
How to apply
To apply for this role, click on the Apply Now link below and fill in our Online Application Form. Thank you!
If you’re having difficulties accessing our Online Application Form, please email Emma, our Administration and Communications Assistant, at email@example.com who will send you a Word version for you to email back to firstname.lastname@example.org