We’re looking for a Service Manager to oversee our mental health services.
Hours: 37 hrs a week
Holiday: 25 days a year
Reporting to: Head of Operations
Location: Leatherhead and home-working
Term: 1 year contract (possibility of being extended depending on funding)
Interviews: Will be ongoing as suitable candidates apply.
We have a range of mental health and wellbeing support services in Surrey Heartlands which include:
As a service manager, you will oversee all aspects of delivery of:
- Safe Haven
- Recovery Connect
You will need to ensure that business, contract and service needs are being met within those services. You will lead and motivate a team of individuals to deliver quality and impactful interventions: resolving and responding to any issues, delivering clinical supervision and implementing any necessary changes.
You will assist in managing key stakeholder relationships, have management responsibilities over the contracts attached to your services, work closely with your Head of Operations, and other members of the Senior Management Team and support your manager and project managers. You will also work closely with our partners.
This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level.
Management of Identified Services
- To oversee all aspects of the service to ensure a safe, welcoming and effective provision for all staff, volunteers, clients and partners.
- To ensure high quality risk assessments are being carried out and updated for all aspects of service delivery i.e. client risk assessments and service risk assessments.
- To ensure adequate levels of staff cover and appropriate response to issues and incidents.
- To ensure that the service provided meets all regulatory, legislative and contractual requirements.
- To attend and represent the service at all required meetings and activities.
- To have overall responsibility for data management in the service, working collaboratively to ensure integrity, accurate and timely reporting.
To provide management and, where required, clinical supervision to relevant managers and staff.
- To ensure the services operates within budget, making best possible use of resources.
- To manage and monitor the budget.
- To participate in financial forecasting where necessary and address variances in the budget when they arise.
- To supply required information for any competitive tendering process.
- To monitor and ensure compliance with contractual responsibilities.
- To have overall responsibility for key performance indicators related to the contract at service level.
- To support any competitive tendering processes.
Review monitoring and evaluation
- To maintain strong administrative systems to record outcomes and Key Performance Indicators.
- To lead on all aspects of periodic returns related to service delivery.
- To ensure quality assurance in all aspects of service delivery i.e. caseload, assessments.
Staff and Volunteer Management
- To recruit, induct, appraise and develop all operational staff and volunteers.
- To support, coach and evaluate the practice of staff on a regular basis through supervision.
- To participate in reflective practice with staff team.
- To have overall responsibility of resources within the service, working across departments to ensure service needs are met.
- To ensure Health and Safety policies are being followed in all places of work involved in service delivery.
- To ensure lone working and other company policies around safety are adhered to.
- To represent the service at variety of networking and stakeholder engagement opportunities.
- To work closely with the Head of Operations around service development.
- To develop relationships with statutory and non-statutory organisations for a more integrated service.
- Good knowledge of and ensuring compliance with safeguarding legislation and procedure.
- Respond to and provide support to any safeguarding issues in the service.
- Work closely with the Head of Operations and Safeguarding Lead to ensure all safeguarding incidents are reported and responded to in a timely and accurate manner.
- Address any training and development needs around safeguarding issues.
Other duties and responsibilities
To work collaboratively with other departments.
This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.
All of the below skills and experience are essential for this post.
Qualifications and experience
- Degree or Diploma in a clinical field e.g., psychology, nursing, social work
- A minimum of 3yrs working in mental health, wellbeing, behaviour change work with adults
- Experience of managing a complex service which involves multiple partners
- Experience of managing services with vulnerable people
- Experience of managing incidents, risk and/or safeguarding
- Experience of managing staff and volunteers effectively
Knowledge and skills
- To work collaboratively within a multidisciplinary team (statutory and voluntary)
- An understanding of confidentiality, consent, information sharing, including GDPR
- An understanding of Safeguarding policy and practice
- Good communication and written skills and a commitment to accurate and confidential record keeping
- Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries
- Ability to work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners
- Extensive knowledge and understanding of mental health issues
- Knowledge and skills of engagement, motivational, and behaviour change approaches
- Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
- Ability to use supervision effectively
- A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner
- Ability to manage any challenging behaviour from clients
- Proficient in Microsoft Word, use of email, Outlook, Excel and PowerPoint
- Ability to enter and manipulate data on a database as required by the Service and Commissioners to include monitoring and reports
Ability to travel and work flexibly
Equal Opportunities Statement
We acknowledge the unique contribution that all MFT employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief, physical disability, history of mental health or other characteristics.
All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against. All staff have equal access to staff development. Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.
This job description may be varied from time to time as agreed by the post holder and line manager.
Mary Frances Trust (MFT) is a Charitable Company established in 1994 by carers, people accessing mental health services and professionals to support people experiencing mental health problems. It is a non-medical service set up to address the social consequences of mental ill-health on the lives and well-being of mental health service users.
We believe anyone experiencing any kind of mental or emotional health issues should be unafraid to ask for help, receive appropriate support for as long as they need, and feel inspired to develop the skills that will help them to restore and maintain their own wellbeing.
Our mission is to:
- work alongside people experiencing any kind of emotional or mental health issues for as long as they need and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing.
- involve people with experience of mental health at every level of the organisation so they can help us design, deliver, monitor and review our services to ensure they respond to their changing needs.
- consistently challenge stigma attached to mental illness and raise awareness of the importance for everyone to look after their mental wellbeing.
- lead and co-ordinate the development and delivery of first – class, voluntary mental health services in Surrey.
- maintain sufficient funding streams to be able to provide person-centred services to people experiencing any kind of emotional or mental issues.
We offer everyone a personal, tailored approach with the space to think, try things out and find out what is working for them. We support people to draw from their own strengths and resources. We inspire and empower them to develop the skills that will help them to become experts at maintaining their own wellbeing.
The people we support aren’t passive recipients of services we design for them. We believe in a strength-based approach, where we listen and tap into their expertise. We involve them in every aspect of our organization, including the design, delivery, monitoring, review and development of services that respond to their changing needs.
We believe in the power of connections. Our services are always designed to help people connect or re-connect with their local community. We work in collaboration with local and national organisations to provide access to first-class mental health support in the communities we serve.
We welcome everyone, and value equality and mutual respect. We offer the people we support a place where they feel safe and belong. We treat them with the same care as our staff and volunteers. We are committed to carrying our values in everything we do – both inside and outside of our organisation.
Our mental health shouldn’t dictate who we are or limit what we do. We support and inspire everyone to achieve their own goals and potential, so they can lead a fulfilling emotional life. We believe that everyone can find their own mental wellbeing, whether they have a serious mental health condition or not.
How to apply
To apply for this role, click on the Apply Now button below and fill in our Online Application Form. Thank you!