We are looking for a passionate and understanding Volunteer Co-Ordinator to join our friendly staff team.
Salary: £14,050 per annum (actual)
Hours of Work: 18 hours per week (with occasional out-of-hour and/or weekend work. TOIL will be given)
Holiday: 25 days a year pro rata
Reporting to: Programme Manager
Closing Date: 14 May 2022
The purpose of the Volunteer Coordinators position incorporates the recruiting of volunteers, the coordination of volunteering positions within MFT, and the management of relationships between volunteers and MFT. The Volunteer Coordinator is also responsible for the maintaining and the development of organisational volunteering policies and procedures, volunteer induction and training, and the promotion of the organisation and its volunteer accomplishments.
Responsibilities for all MFT employees:
- As part of a staff team, to engage with people accessing services provided by MFT
- To work with staff, people in contact with the service and volunteers to maintain a safe, respectful and pleasant environment for everyone
- To support and encourage people living with mental health problems to participate in mainstream activities in the community (such as education, sports, leisure, faith, employment)
- To work and actively implement all operational policies and procedures
- To become familiar with relevant aspects of the day-to-day operations of the MFT (including resources and equipment)
- To remain faithful to, and to practise, the highest possible degree of user involvement
- To be accountable to the Programme Manager for all activities undertaken as part of MFT programme, in particular through supervision and agreed objectives
- To represent, when required, the Mary Frances Trust at a variety of fora, including those responsible for the planning and delivery of mental health services
- To maintain the highest professional standards
- To always act in the best interest of the organisation, people using our services, Management Board and associates.
Responsibilities of Volunteer Coordinator (specific for the role):
- Assesses organisational and programme needs to determine number and range of volunteers needed.
- Consults with colleagues to create descriptions for all volunteer positions.
- Manages volunteer recruitment and hiring process by advertising for available volunteer positions, interviewing candidates, and matching them with appropriate roles.
- Ensures the volunteer application process is carried out, including an interview, DBS checks (where appropriate for the role) and references checks.
- Prepares orientation materials for new volunteers, including handbooks, and carries out an induction programme.
- Creates and distributes information regarding volunteer policies and procedures
- To organise profile-raising events to attract new volunteers.
- Monitors volunteers during their placements within the organisation.
- Oversees all volunteers and appoints a staff supervisor for each volunteer who meets with volunteers to assess their progress and satisfaction and support needs.
- Organises a training programme for volunteers and promotes and disseminates external training opportunities for volunteers to enhance volunteer skills and knowledge
- Cultivates a positive and supportive atmosphere by recognizing volunteer efforts and assisting volunteers with their own endeavours.
- Manages communication among volunteers and between MFT and its volunteers, to share news, progress, and available positions.
- Maintains a database of volunteers and projects and tracks metrics.
- Presents updates and metrics to colleagues and executives in writing and presentations.
- Promotes the organisation, its volunteer efforts, and its accomplishments internally and externally including maintaining the volunteer page of the website.
Additional duties may include:
- Leading on some activities.
- Client contact.
- Attending external meetings.
- The occasional talks to organisations about MFT.
- Social media.
- Co-ordinating the Walks for Health run by MFT
- To carry out any other duties requested by the senior management team commensurate with the post
- Experience of coordinating and the supervision of volunteers
- Passionate about the benefits of volunteering to both volunteers and organisatios
- Excellent understanding and experience of voluneers
- Experience of working in the charitable sector or in a volunteer-involving organisation
- Knowledge of volunteering innovation and best practice sector standards
- Knowledge of voluntary sector and volunteering issues
- Ability to enthuse and inspire and increase others’ confidence.
- Ability to work on own initiative as well as part of the team
- Excellent organisational skills and ‘can-do’ attitude
- Ability to prioritise work effectively
- Highly developed communication skills (oral and written)
- Ability to keep accurate records and write reports
- IT literate in MS Office, Excel, Social Media and Networks
- Ability to build and sustain strong working relationships with staff volunteers, people accessing the service and external agencies
- Able to travel within MFT Areas
- Excellent leadership skills
- Understanding of Equality and Diversity
- Proactive attitude
- Willing to learn new skills
- Competencies in dealing with complex situations
- Relevant Qualifications
- Experience of working directly with vulnerable adults (preferably with people with mental health problems)
- Experience of working within the health & social care sector
- Knowledge of Mental Health sector and relating issues
The Mary Frances Trust is a Charitable Company established in 1994 by carers, service users and professionals to support people experiencing mental health issues. It is a non-medical service set up to address the social consequences of mental ill-health on the lives and well-being of people with mental health issues. These include the following:
- low self-esteem and self-confidence (compounded by the negative attitudes in our society towards those with mental health problems)
- social isolation and exclusion from many areas of community life (including leisure, volunteering and education)
- low income because of long term reliance on Benefits (people accessing Mental Health services have the lowest rate of employment of any group of disabled people)
- poorer physical health and reduced life expectancy compared to the general population.
The social model Mary Frances Trust works within is based on three principles:
- Membership of a caring and supportive community.
- Active and voluntary involvement of people participating in every aspect of running our organisation (this includes day-to-day activities and monitoring, reviewing and service development)
- Equal and respectful relationships between staff and those who come to contact with our service.
Over the years we have evolved a range of activities which, taken together, support people experiencing mental health problems with their wellbeing and recovery, to access opportunities within the community and to have the best possible quality of life, providing services in Mole Valley, Banstead, Epsom & Ewell, and Elmbridge.
How to apply
To apply for this role, click on the Apply Now link below and fill in our Online Application Form by 25 March 2022. Thank you!