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Crisis Support
What is a mental health crisis?
The mental health charity, MIND describes a mental health crisis as when you feel your mental health is at breaking point. For example, you might be experiencing:
- Suicidal feelings or self-harming behaviour
- Extreme anxiety or panic attacks
- Psychotic episodes (such as delusions, hallucinations, paranoia or hearing voices)
- Hypomania or mania
- Other behaviour that feels out of control, and is likely to endanger yourself or others
In times of pressure people respond in different ways – what may be a crisis to one person may not be to another, however talking to someone can provide reassurance and comfort. If you need or want to talk to someone about how you are feeling immediately, then there are a few options.
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Mental health crisis helpline
The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis.
Lines are open 24 hours, seven days a week. You don’t need to book an appointment and calls are free of charge.
Availability
24 hours a day
Telephone
Calls are free of charge
SMS
Textphone
(for people who are deaf or hard of hearing via Text Relay Service)
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Safe Havens
Safe Havens are friendly places to talk to someone for emotional and mental health support if you (or the person you care for) are experiencing a crisis – outside normal working hours.
This service can enable you to take control of, and improve, your own mental health. The Havens also give people the opportunity to drop in and meet others who may be in a similar situation – doors are open to anyone.
Safe Havens are open at the following locations:
Epsom
The Larches, 44 Waterloo Road, Epsom, Surrey KT19 8EX
365 days a year – 6pm-11pm (with a maintaining wellbeing hour from 6pm-7pm. *Please note that the wellbeing hour is currently reserved for people in crisis only, to prevent escalation of the coronavirus outbreak until further notice. If you’re not in crisis but still require mental health support, you can still contact any of the helplines listed on this page.)
Aldershot
The Wellbeing Centre, 121-123 Victoria Road, Aldershot GU11 1JN
Monday to Friday 6pm—11pm
12.30pm—11pm on weekends and bank holidays
Guildford
Oakleaf Enterprise, 101 Walnut Tree Guildford, GU1 4UQ
Open daily 6pm—11pm including bank holidays
Redhill
Wingfield Resource Centre, St Annes Drive, Redhill RH1 1AU
Monday—Sunday 6pm—11pm
Woking
The Prop, 30 Goldsworth Road, Woking GU21 6JT
Monday to Friday 6pm—11pm
3pm—8pm on weekends and bank holidays
VIRTUAL SAFE HAVENS
We’ve now opened virtual Safe Haven to allow you to access the service from your home.
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NHS 111
Access to round-the-clock clinical information, confidential advice and reassurance. Our healthcare professionals, including nurses, trained health advisors and dental advisors can deal with a wide range of health queries including mental health.
Availability
24 hours / 7 days a week
Telephone
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The Samaritans
Confidential, anonymous support service for anyone in any type of emotional distress, or at risk of suicide. They do not offer advice but will listen and give you the chance to talk about your problems. Local branches also offer face to face support on arrangement.
Telephone
Free helpline number, open 24 hours a day, 365 days a year. Calls to this helpline number do not appear on phone bills
Email
Website
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SANE
SANE runs a national, out-of-hours helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.
Availability
4.30pm to 10.30pm every day
Telephone
Website
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Campaign Against Living Miserably (CALM)
For men or people identifying as male. You can phone their helpline (see below) or visit their webchat page: https://www.thecalmzone.net/help/webchat/
Availability
5pm to midnight every day
Telephone
Website
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Shout UK - Crisis text line
Shout is:
- A 24/7 text service support to take you from a hot moment to a calmer place
- A safe space where you’re listened to by a trained Crisis Volunteer
- A service based on tried and tested models of crisis support
- Clinical Supervisors who work alongside Crisis Volunteers and monitor conversations 24/7
- An anonymous, free conversation that won’t show on your phone bill
- Professional support creating a simple plan of action to manage your crisis
SMS
(4.30pm to 10.30pm)
Website
https://www.giveusashout.org/get-help/
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Suicide Prevention
The Staying Safe website provides vital 'safety plan' guidance tools jointly funded by NHS England, with easy print/online templates and guidance video tutorials.
This potentially life-saving resource has been developed by 4 Mental Health, with invaluable input from international academics, mental health practitioners, people who have survived suicidal thoughts and those personally affected by suicide through bereavement. E-Learning resources and guidance are available for those who work with people who may experience mental health crisis and distress.
The Stayalive app is a pocket suicide prevention resource, packed full of useful information to help you stay safe. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.
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Papyrus Hopeline UK
For under 35s struggling with suicidal feelings, or people concerned about a young person who might be struggling.
Availability
Weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm
Telephone
SMS
Email
Website
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Nightline Association - for students
Visit the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.
Website
https://www.nightline.ac.uk/want-to-talk/
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Switchboard LGBT
If you identify as gay, lesbian, bisexual or transgender. You can call, email or use the webchat service on their website.
Availability
10am–10pm every day
Telephone
Phone operators all identify as LGBT+.
Email
Website
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National Domestic Violence Support Helpline
For women and children against domestic violence.
If you are in an emergency, please call 999.
If you’re worried someone might be monitoring your devices, exit this website and visit from a device only you have access to. Learn more about safe browsing here, and keeping your technology safe here.
Availability
Open 24 hours
Telephone
Website
https://www.nationaldahelpline.org.uk/
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Your Sanctuary
Sanctuary, support and empowerment to anyone affected by domestic abuse
Availability
9am and 9pm, 365 days per year
Telephone
Website
https://www.yoursanctuary.org.uk/
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Surrey Drug and Alcohol Care
Availability
24 hour helpline
Telephone
SMS
Website
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