Crisis Support
  • Crisis Support

    What is a mental health crisis?

    The mental health charity, MIND describes a mental health crisis as when you feel your mental health is at breaking point. For example, you might be experiencing:

    • Suicidal feelings or self-harming behaviour
    • Extreme anxiety or panic attacks
    • Psychotic episodes (such as delusions, hallucinations, paranoia or hearing voices)
    • Hypomania or mania
    • Other behaviour that feels out of control, and is likely to endanger yourself or others

    In times of pressure people respond in different ways – what may be a crisis to one person may not be to another, however talking to someone can provide reassurance and comfort. If you need or want to talk to someone about how you are feeling immediately, then there are a few options.

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  • Mental health crisis helpline

    The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis.

    Lines are open 24 hours, seven days a week. You don’t need to book an appointment and calls are free of charge.


    24 hours a day


    0800 915 4644

    Calls are free of charge


    07717 989024


    18001 0800 4644

    (for people who are deaf or hard of hearing via Text Relay Service)

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  • Safe Havens

    Safe Havens are friendly places to talk to someone for emotional and mental health support if you (or the person you care for) are experiencing a crisis – outside normal working hours.

    This service can enable you to take control of, and improve, your own mental health. The Havens also give people the opportunity to drop in and meet others who may be in a similar situation – doors are open to anyone.

    Safe Havens are open at the following locations:


    The Larches, 44 Waterloo Road, Epsom, Surrey KT19 8EX

    365 days a year – 6pm-11pm (with a maintaining wellbeing hour from 6pm-7pm. *Please note that the wellbeing hour is currently reserved for people in crisis only, to prevent escalation of the coronavirus outbreak until further notice. If you’re not in crisis but still require mental health support, you can still contact any of the helplines listed on this page.)


    The Wellbeing Centre, 121-123 Victoria Road, Aldershot GU11 1JN

    Monday to Friday 6pm—11pm

    12.30pm—11pm on weekends and bank holidays


    Oakleaf Enterprise, 101 Walnut Tree Guildford, GU1 4UQ

    Open daily 6pm—11pm including bank holidays


    Wingfield Resource Centre, St Annes Drive, Redhill RH1 1AU

    Monday—Sunday 6pm—11pm


    The Prop, 30 Goldsworth Road, Woking GU21 6JT

    Monday to Friday 6pm—11pm

    3pm—8pm on weekends and bank holidays

    Download Safe Haven brochure

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  • NHS 111

    Access to round-the-clock clinical information, confidential advice and reassurance. Our healthcare professionals, including nurses, trained health advisors and dental advisors can deal with a wide range of health queries including mental health.


    24 hours / 7 days a week



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  • The Samaritans

    Confidential, anonymous support service for anyone in any type of emotional distress, or at risk of suicide. They do not offer advice but will listen and give you the chance to talk about your problems. Local branches also offer face to face support on arrangement.


    116 123

    Free helpline number. Calls to this helpline number do not appear on phone bills



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  • SANE

    SANE runs a national, out-of-hours helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.


    4.30pm to 10.30pm


    0300 304 7000


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  • Shout UK - Crisis text line

    Shout is:

    • A 24/7 text service support to take you from a hot moment to a calmer place
    • A safe space where you’re listened to by a trained Crisis Volunteer
    • A service based on tried and tested models of crisis support
    • Clinical Supervisors who work alongside Crisis Volunteers and monitor conversations 24/7
    • An anonymous, free conversation that won’t show on your phone bill
    • Professional support creating a simple plan of action to manage your crisis



    (4.30pm to 10.30pm)


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  • Suicide Prevention

    The Staying Safe website provides vital 'safety plan' guidance tools jointly funded by NHS England, with easy print/online templates and guidance video tutorials.

    This potentially life-saving resource has been developed by 4 Mental Health, with invaluable input from international academics, mental health practitioners, people who have survived suicidal thoughts and those personally affected by suicide through bereavement. E-Learning resources and guidance are available for those who work with people who may experience mental health crisis and distress.

    The Stayalive app is a pocket suicide prevention resource, packed full of useful information to help you stay safe. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

    Visit Staying safe website

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