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How We HelpSafe Haven
  • Safe Haven

  • In partnership with Surrey & Borders Partnership NHS Foundation Trust, we launched our Safe Haven service in Epsom on 7 March 2016.

  • What we do

    We offer a supportive environment for any adult in crisis during a time of need and when there may be no-one else around to provide it.

    We provide a friendly, non-judgmental and listening ear for any adult (18+) experiencing a mental health crisis who wants to talk about their feelings around a cuppa. Our venue is a place of safety and a calm environment for a person to spend time in during times of distress.

    If you prefer to remain anonymous you can – we don’t mind.

    We offer practical support for you to better manage your mental health. We will signpost to other support and offer information on other agencies, if this is what you want.

    There is always a Surrey and Borders Partnership NHS Foundation Trust (SABP) Clinician on duty, working alongside our team, who has access to all of the out-of-hours services the trust provides.

    Please note that anyone visiting one of our Safe Havens is required to wear clean face covering to protect our staff and other visitors from the spread of COVID. If you arrive without one, one can be supplied. Our staff may give visitors a face mask if they think their face covering is inadequate.

    Find out more

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  • When is it available?

    We are open every day of the year, including weekends and bank holidays, between 6pm and 11pm.

    The Epsom Safe Haven service is based at the Brickfield Centre, Portland Place, Epsom, KT17 1DL. No appointment or registration necessary – we’re a walk-in service.

    We’re open 6pm-11pm, every day of the year (including weekends and bank holidays).

    If you are not local to Epsom, you can also access one of the other Safe Haven sites in:

    • Aldershot
    • Guildford
    • Reading
    • Woking

    Please note that opening hours at other sites may differ. To find out more about where they are, please visit the Safe Haven page on the SABP website.

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  • Virtual Safe Havens

    Any adult (18+) facing a mental health crisis can also access Safe Havens virtually across Surrey and North East Hampshire.

    Those experiencing a crisis who are unable to travel can access their local Safe Haven from home, receive timely advice and support, and avoid unnecessary visits outside of the home and/or to A&E.

    Each of the Safe Havens is providing the virtual service as well as continuing to see people in person seven days a week from 6pm-11pm.

    To access the Epsom Virtual Safe Haven, please visit: https://nhs.vc/sabp/safe-haven-Epsom

    To access the other virtual Safe Havens, go to www.sabp.nhs.uk/safehaven and scroll down to ‘Virtual Safe Havens’ where you will find links that take you to their nearest virtual Safe Haven service.

    Once you click on a link, you will be directed as to how to use the virtual service. You will then be taken into a virtual waiting room before being “seen” by one of the members of your local Safe Haven team. The virtual service is operational from 6pm-11pm, seven days a week for adults aged 18 and over.

    You can download the Virtual Safe Havens User Guides developed by the Independent Mental Health Network:

    Download Standard User Guide

    Download Easy Read User Guide

    Download Text Only User Guide

    Access the Virtual Epsom Safe Haven

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  • How to find us

  • The easiest way to get to the Brickfield Centre is to walk or drive. Buses 406 and 293 leave Epsom clock tower (near Epsom station) and go to the Rainbow Leisure Centre nearby. It is then a six-minute walk to the Safe Haven at the Brickfield Centre.

  • Crisis Support

  • If you or someone you know are experiencing suicidal thoughts or a mental health crisis, there are many resources available to support you.