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How We HelpSafe Haven
  • Safe Haven

  • In partnership with Surrey & Borders Partnership NHS Foundation Trust, we launched our Safe Haven service in Epsom on 7 March 2016.

  • What we do

    We offer a supportive environment for any adult in crisis during a time of need and when there may be no-one else around to provide it.

    We provide a friendly, non-judgmental and listening ear for anyone who wants to talk about their feelings around a cuppa. Our venue is a place of safety and a calm environment for a person to spend time in during times of distress.

    If you prefer to remain anonymous you can – we don’t mind.

    We offer practical support for you to better manage your mental health.
    We will signpost to other support and offer information on other agencies, if this is what you want.

    There is always a Surrey and Borders Partnership clinician on duty, working alongside our team, who has access to all of the out-of-hours services the trust provides.

    Please note that anyone visiting one of our Safe Havens is required to wear clean face covering to protect our staff and other visitors from the spread of coronavirus. If you arrive without one, one can be supplied. Our staff may give visitors a face mask if they think their face covering is inadequate.

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  • When is it available?

    We are open every day of the year, including weekends and bank holidays, between 6pm to 11pm.

    We are based in the Surrey Choices building at The Larches, 44 Waterloo Road, Epsom, Surrey, KT19 8EX. No appointment or registration necessary – we’re a walk-in service.

    We also offer a maintaining wellbeing hour every day, between 6pm and 7pm, where people can get some peer support, enjoy a friendly chat or use as a place to sit in the company of others. *Please note that the wellbeing hour is currently reserved for people in crisis only, to prevent escalation of the coronavirus outbreak until further notice. If you’re not in crisis but still require mental health support, there are a number of helplines you can contact.

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  • Virtual Safe Havens

    Any adult (18+) facing a mental health crisis can now access Safe Havens virtually across Surrey and North East Hampshire.

    This means those experiencing a crisis who are self-isolating due to the Coronavirus or who are in a vulnerable group or shielding or anxious about travelling will now be able to access their local Safe Haven without leaving home. This will help to ensure people receive timely advice and support and avoid unnecessary visits outside of the home and to A&E.

    Each of the Safe Havens is providing the virtual service as well as continuing to see people in person seven days a week from 6pm-11pm. To access the virtual Safe Havens, go to www.sabp.nhs.uk/safehaven and scroll down to ‘Virtual Safe Havens’ where you will find links that take you to their nearest virtual Safe Haven service.

    Once you click on a link, you will be directed as to how to use the virtual service. You will then be taken into a virtual waiting room before being “seen” by one of the members of your local Safe Haven team. The virtual service is operational from 6pm-11pm, seven days a week for adults aged 18 and over.

    You can download the Virtual Safe Havens User Guides developed by the Independent Mental Health Network:

    Download Standard User Guide

    Download Easy Read User Guide

    Download Text Only User Guide

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  • How to find us

  • The Surrey Choices building is close to the train station and the town centre. There is a Safe Haven sign in the front of the building - you can access it by walking down the side alley to the left of the building and ringing the bell on your right. This building is accessible for all.

  • Crisis Support

  • If you or someone you know are experiencing suicidal thoughts or a mental health crisis, there are many resources available to support you.