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Surrey Virtual Wellbeing Hub FAQs
  • The Surrey Virtual Wellbeing Hub - FAQs

  • Frequently asked questions about the Surrey Virtual Wellbeing Hub.

    • How do I access the Surrey Virtual Wellbeing Hub?

      • You can access the hub on the Health Surrey website at: You can access the online courses yourself, or refer someone else to the service. For those contacting the Surrey County Council COVID-19 Support Helpline, where practical, users will be referred to this online service.

    • What if I don’t have access to the internet?

      • You can continue to access mental health support on the phone either via the Surrey County Council COVID-19 Support Helpline, or directly through your local organisation who you’re already in contact with.

        Those who are unable to access online services, can continue to seek emotional wellbeing support through a free, 24 hour, 7 day a week confidential helpline on 0808 802 5000 (in high demand periods, an answerphone service may be in place) or by SMS Text on 07537 432411 (staffed Monday to Friday 9am-2pm).

        For people experiencing a mental health crisis, please telephone 0800 915 4644 (24 hours, 7 days a week). If you have speech or hearing difficulties, you can contact the helpline through SMS on 07717 989024, Next Generation text service. Dial 18001 0800 915 4644 from your text phone or smart app.

        You can also visit the Community Connections Safe Haven crisis support services.

    • Will I be able to book sessions and classes online?

      • We ask that you register your interest in sessions which you think may be helpful to you so that the provider who is running the session can ensure this is the most appropriate service for your needs. This will be done through a short telephone call with you to understand what support you may require so you can access the most appropriate help quickly.

    • I’m a provider of mental health and wellbeing services. Can I add my sessions to the hub?

    • What happens when the COVID-19 isolation measures end or become less restricted?

      • The Surrey Virtual Wellbeing Hub will continue to operate and be available for anyone requiring support. Once lock-down measures are eased or removed, support providers will look to reinstate face to face sessions where appropriate but continue to promote services through the Hub.